Overview:Provides top quality customer service to all customers of the account who reaches the Japanese-speaking queue.  Attends customer queries, concerns and issues regarding services and submits accurate data/reports on customer queries.  Takes advantage of every customer interaction...

Responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administering the training programs within an account to ensure high level customer experience and...

Functional Responsibilities1. Extracts and analyzes billable data to ensure exact and correct reporting of billable hours.2. Prepares production and billable hours which will be used for financial invoicing.3. Coordinates with Resource and Planning Team to determine billability of certain...

Position: Release Coordinator (Project Manager) Position Overview: As a Release Coordinator, you will focus on the Release Management lifecycle, which includes coordinating and the management of the releases across multiple teams. You will also help build automated release...

TELUS Problem Management team is focused on identifying problems that impact our services to customers and coordinating the effort to prevent their recurrence. This Problem Management Specialist role will focus on collaborating with stakeholders across the business to investigate our...

TELUS International is currently looking for participants in Philippines to help us in annotating / labelling photos.The task can be completed remotely from the comfort of your own home.

Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...

4+ years’ experience working specifically with WebLogic environments is required. 

Description of role: ? Dedicated program manager responsible for driving process improvements within multiple concurrent projects using Lean Six Sigma methodology. ? Owner of program from dashboard governance to project management by oneself or facilitating support from other resources within the...

The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction. Ensures that SLA is at par with the standards set by the company and the Client Manager. Provides direction and...