Philippines
Positions
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Application Support Analyst (Master Control)
? Perform maintenance, administration, and surveillance on transport and TV technologies.
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Search Query Evaluation - English (Philippines)
TELUS International AI is looking for Search Query Evaluators in the Philippines for the English language.
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Real Time Analyst (For Pooling)
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.
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Senior Technical Data Engineer
Position SummaryThe Technical Data Analyst is responsible for managing the accounting, budgeting and charging activities relating to IT services and infrastructures.
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Customer Experience Analyst for for Service Desk Programs (TIDS)
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back-office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Senior Creatives Associate
The Senior Creatives Associate will use their skill sets in the areas of videography, graphic design, art direction, facilities design, animation, and photography to sustain the brand standards and creative identity of TELUS International and support any internal or external campaigns. They will...
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Learning Specialist - Financial | West
Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
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Senior Operations Manager | US Telco Account
The Sr. Operations Manager is responsible for the profitability and management of call center operations activities for large, multiple and/or complex program and contributes to the satisfaction and retention of clients. The Sr. Operations Manager also provides strategicdirection and guidance for...
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Operations Manager | US Telco Program
Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call...
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Cloud Security Engineer
Cloud Security Engineer5+ years highly technical experience with public cloud network design in GCP, Azure, or GCP.Solid understanding in Cloud Networking technologies (Load Balancing, ServiceMesh, NAT, DNS, VPC, VPN, Dedicated Connections, Routers, Firewalls)Extensive Experience building network...