Philippines
Positions
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Operations Team Leader (Araneta)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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Learning Services Learning Specialist (Iloilo)
Position Summary The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide...
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Operations Team Leader (Iloilo)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Sr. Operations Manager
Position SummaryThe Sr. Operations Manager is responsible for the profitability and management of call center operations activities for large, multiple and/or complex program and contributes to the satisfaction and retention of clients. The Sr. Operations Manager also provides strategicdirection...
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Clinical Content Specialist
The Clinical Content Specialists are responsible for the creation and review of clinical drug content, providing the most current, accurate, and clinically relevant information for content sets.
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Site IT Analyst
Responsible for technical support to internal customers and secures first time resolutionresulting in minimal recurring issues. Ensures quality services in accordance with departmentalstandards and guidelines. Demonstrates positive customer service orientation resulting in highcustomer...