Philippines
Positions
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Sr. Operations Manager
Position SummaryThe Sr. Operations Manager is responsible for the profitability and management of call center operations activities for large, multiple and/or complex program and contributes to the satisfaction and retention of clients. The Sr. Operations Manager also provides strategicdirection...
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Site IT Analyst
Responsible for technical support to internal customers and secures first time resolutionresulting in minimal recurring issues. Ensures quality services in accordance with departmentalstandards and guidelines. Demonstrates positive customer service orientation resulting in highcustomer...
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Business Process Outsourcing Fraud Management Specialist
The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.
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Safety Specialist III (Iloilo)
? Ensures that occupational health and safety programs are in place to assess, reduce andcommunicate workplace risks, hazards and unsafe practices and to safeguard team members.? Ensures that all facilities are in compliance with regulations and all reports, permits and otherrequirements are...
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LSLS (Iloilo)
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
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Learning Specialist (Financial)
Position Summary The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide...
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Sales Operations Team Leader - Quezon City Site
Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Operations Manager
Position Summary Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
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Operations Team Leader (Iloilo)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Program Coordinator (Iloilo)
Provides administrative support for the account / program by coordinating with various internal departments (i.e. CE, LS, HR, Workforce, etc…). Seeks immediate action and resolution to administrative concerns, inquiries and issues of the account by the accurate gathering and cascading of...