The CAC Communications Coordinator will manage internal communications to the Care Access Centre (CAC). They will promote a positive image and control the dissemination of information to the Care Access Centre teams in all sites (Canada, USA, UK IE, AU, IN) in both French and English.

• Audit existing communications practices to help identify opportunities for improvement.

• Coordinate and maintain effective communication strategies with the goal of creating a culture of transparency;

• Support copy edit and design of communications.

• Track and report metrics to assess the ongoing effectiveness of communications;

• Manage internal communications (memos, newsletters, etc.).

• Draft content (e.g. announcements, process change communications, etc., for mass distribution to all CAC sites.

• Organize initiatives and plan events to support engagement and change management initiatives.

• Foster relationships with front line employees, supervisors and management.

• Collaborate with the Learning & Performance team for the layering of communications to the CAC.

• Facilitate focus groups and solicit feedback from front line agents to determine their preferred methods of receiving information.

• The interview process will be subject to French Test Evaluation clearance.

• Work Location: Remote (Base Location: Gurugram)

• Shift Timings: US/Canada Shift Timings (24*5)

• Experience: 2+ Years’