Basic Information

Ref number

Req_00068553

Primary Location

MISSOURI

Description and Requirements

TELUS International designs builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.


The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes.


Responsibilities:

  • Monitor server and network devices to ensure the utmost reliability 
  • Your technical skills will be paramount to resolving complex issues as well as providing input on our troubleshooting practices and overall support process

  • Your ingenuity and natural collaborative style will ensure we provide sustainable solutions that deliver the highest standards of quality, integrity, and reliability in TI DS customers

  • Use monitoring tools and ticketing systems to monitor Unix, Windows, virtualization platforms, and network devices 

  • Ensure all incidents are properly triaged by either resolution or proper escalation to the next level of support Process all Domain Name System (DNS) change requests according to our change management protocols 

  • Collaborate with other support teams to ensure the incidents are handled holistically 

Qualifications: 

  • Resource will be responsible for preparing technical specification docs, client communication, well versed with technologies. 
  • Telecom/Cable domain expertise, background of Ordering->Provisioning->Activation (all stages understanding). No coding required. 
  • Experience in technical analysis for Web Services. 
  • Expert in doing the analysis to gather functional requirements to document APIs or micro service specifications. 
  • Strong analytical skills. 
  • Strong communication skills


Equal Opportunity Employer:
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Technology Analyst.