Basic Information

Ref Number


Last day to apply


Primary Location


Additional Locations

Essen Digital, Riga



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

Global Business Analyst (m/f/d) | BPO

Description and Requirements

Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits.


  • Create business analysis, outlining problems, opportunities and solutions for a business.
  • Budgeting and forecasting.
  • Planning and monitoring.
  • Financial modelling.
  • Variance Analysis
  • Reporting business requirements.
  • Develop new models that underpin sound business decisions.
  • Identify the streamlining and improving of internal and external reporting.
  • Strong understanding of regulatory and reporting requirements.
  • Seniority  in KPI's, forecasting, budgeting and financial analysis.
  • Align capital and resource allocation within the business budget.
  • Develop innovative initiatives for financial planning and business intelligence systems.

Skills and Experience:

  • Business Administration Degree or business experience to that level.
  • Experienced Management.
  • Effective interpersonal, listening & communication skills.
  • Proven analytical background.
  • Advanced Excel level.

We will offer:

  • Permanent employment contract.
  • Attractive salary scheme and fully paid training period.
  • Private health insurance after probation period and daily meal allowance from day one.
  • Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture.
  • Advanced job opportunities in our internationally growing company.
  • Great office with modern workspaces at the city center of Barcelona.
  • Positive international working environment; fun floor with PlayStation, table tennis, and many more.
  • Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
  • Appealing benefits like support for wellbeing and psychological health from coaches and mental health professionals in the office and online after work.
  • Regular fruit deliveries for a healthy lifestyle and free drinks.
  • Several partnerships with fitness centers, restaurants, beauty care and more
  • Attractive employee referral bonus programs.
  • Intriguing and diverse responsibilities working with one of the big players in social media.

Join us in the #feelgoodcompany and apply now!

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? Then apply today and submit your CV (in English).

Telus International

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Join our new team and help us to ensure excellent service standards while making a difference in to our communities!