Roles and Responsibilities:
Provide assistance to customers and solve their cases
Analyze customer issues and provide solutions according to the account procedures and guidelines
Provide customer care when necessary Keep updated knowledge of account’s policies and products
Maintain adequate proficiency in products and platforms supported Read and ensure understanding of new or actualized policies, procedures and products
Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
To perform any other tasks, duties, or services requested by his/her immediate superior
Qualifications:
- Candidate must possess at least a Vocational Diploma in any field Must be fluent in both written and verbal French (Quebec) and English language
- With or without experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (French (Quebec) and English)
- Must be willing to work on shifting schedule
