Basic Information

Ref Number


Primary Location



El Salvador

Work Style


Description and Requirements

Your role: 

  • Drive identification of requirements across business units 

  • Take ownership of your product and service portfolio – and curiously search for minor and larger improvements in close collaboration with our business managers

  •  Support our business managers in developing and implementing new competitive, initiatives 

  • Support your team(s) with timely business clarifications, feature creation, backlog prioritization, and participation in relevant PI planning and scrum events 

  • Drive identification of requirements across business units 

  • Be inclusive and communicative in relation to all stakeholders and colleagues 

  • Develop an understanding of end-to-end product lifecycle (e.g., Studio framework), actively work to improve experience and skills 

  • Identify opportunities to improve the overall product lifecycle processes 

  • Use customer needs, research, user studies, metrics, and competitive analysis to document business and product requirements and inform the backlog 

  • Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements 

  • Own and manage product documentation ensuring it is clear and easily consumable by-product, cross-functional and engineering teams 

  • Report status and manage risks within their primary product team 

  • Participate in team prioritization discussions with Product/Business management 

  • Work with the Development and testing teams during the dev life cycle 

  • Be able to translate business features into technical requirements 


  • Help develop and manage a product or project budget/P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers) 

  • Demonstrated consistent success working with partners across other functions in support of product go-to-market strategies 

  • Take the time to fully learn the business requirements and associated use cases 

  • Understands and can explain the product set to cross-functional and senior managers 

  • Recognize discordant views and take part in constructive dialog to resolve them 

  • Verbal and written communication is clear and concise 

  • Improve team processes that accelerate product development, and delivery, drive innovation, lower costs, and improve quality 

  • Has skills in test-driven and behavior-driven development 

  • Understands customer journeys and ensures a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability 

  • Experience developing user requirements for systems in production, to ensure maximum usability


  • Have several years of experience as a product owner with a proven track record 

  • Experience with Agile and SAFE, experience with ALM, Jira, Confluence, or similar Agile tools 

  • Have a structured mindset and the ability and interest to understand the technical side of our products and combine it with your product owner skills 

  • Be able to execute independently and feel pride in taking accountability for own tasks 

  • Experienced in UX/UI and customer journey mapping 

  • Experienced in working with development teams 

What’s in it for you:

  • Private medical and life insurance from day one.

  • Employee Stock Purchase Plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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