Basic Information

Ref Number


Primary Location

TELUS Harbour Toronto



Work Style


Description and Requirements

What is it for you? How we Help you Grow!

Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house training programs which are listed below, but not limited to:
  • Trending technical skills
  • Business domain & customer interaction
  • Behavioral & effective communication.
  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
Role and responsibilities: 
  • The ideal candidate will have experience across Genesys platform
  • Ability to work with business partners and articulate technical trends/concepts and design/implementation considerations. 
  • Demonstrated experience in Agile development, application design, Software Development, and Testing.
  • Proactively recognize potential issues and develop plans to address and understand how to communicate these steps to department leadership and clients. participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation. 
  • Working closely with other Engineers and Architects and cross-functional groups to ensure a Genesys global platform is designed, built, and delivered on time and aligned to Business requirements. 
  • Ability to support the delivery of a Single and Multi-site global contact center, supporting business discovery sessions.
  • Typically has prior experience in multiple IT voice disciplines with a proven understanding of architectural concepts(data, technical, and solution), issues, and trends. 
  • Strategic thinker, able to combine technical skills with an overall business strategy to generate creative solutions. 
  • Investigate technical issues and is expected to work with other technical and Business groups to resolve issues.
  • Involvement in development activities and accountability for ensuring quality and adherence to Technical, security, and compliance standards. 
  • Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts and delivering continuous improvement. 
  • Genesys Workspace Development (IWS/WDE/WWE) - highly preferred
  • Composer Development Voice / eServices
  • Designer Development Voice / eServices
  • Genesys Callback
  • Pulse
  • Infomart
  • Outbound
  • IWD
  • Genesys Rules System
  • Genesys Voice Portal

Nice to have skills: 
  • Java Development
  • Google Cloud Platform
  • Google Kubernetes Engine
Who is TELUS International? 

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape. 

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Additional Job Description

As an active member of TELUS International, you will be at the heart of a major TELUS
transformation program supporting it as a Genesys Developer.