Basic Information

Ref number


Primary Location

Home Office - Canada

Description and Requirements

We are looking for a self-motivated experienced Cloud DevOps Engineer to join our growing National Cloud Infrastructure Group. This position will be responsible for the operations, architecture, design, development, security, performance, and support of the software deployment lifecycle.

The Cloud DevOps Engineer position is part of an operations team with wide reach, significant
independence, and exposure to many technologies. The role is highly technical, requiring experience in technologically diverse environments, focused on using a DevOps approach, and are passionate about supporting a fast-moving organization.

  • Must have a passion for process improvement, eliminating waste in workflows, and enjoy the technical challenges in a fast-paced, dynamic environment
  • Provides direction, communication, and coordination between the infrastructure support team and the application development team in their continuous deployment activities
  • Ensures operations are reducing repetitive tasks and the infrastructure is kept up to date as the stack evolves
  • Automate as much as possible to accelerate work so TELUS International can deliver product enhancements earlier and more reliably
  • Build and maintain tools for deployment, monitoring, and operations
  • Work with a wider operational team to troubleshoot and resolve issues in development, staging, and production environments
  • Demonstrate excellent problem-solving skills with a desire to take on new challenges quickly
  • Incorporate operations best practices (Automation, Repeatability, Security, and Recoverability)
  • Manages support activities of a private cloud environment providing Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) to external customers
  • Ability to create operational documents in support of the environment

  • Experience in VMware 6.x/7,x Administration (vCloud and vROPS knowledge is a plus)
  • Experience with API testing and automation tools (Postman, SoapUI)
  • Experience and fluency in more than one of JavaScript/JSON, XML, Powershell, C#, .NET Framework, YAML
  • Ability to use a wide variety of open source technologies and cloud services
  • Experience with PostgreSQL and MySQL
  • Knowledge of networking concepts, specifically Dynamic routing, Firewalling, Load Balancing, VPN, and NFV/SDN (Micro Segmentation)
  • ITIL knowledge and continuous improvement processes preferred (Change, Incident, and Problem Management and CI/CD)
  • Familiarity with Security Constructs (Single Sign-on (SSO) / SAML / Identity management) and SIEM
  • Knowledge of VMWare APIs is an asset
  • Great oral and written communication skills. 
  • Comfortable in writing standard operating procedures (SOP’s) and light documentation to support operations and compliance requirements

Additional Job Description

As an active member of TELUS International, you will be at the heart of a major TELUS transformation program supporting it as a Sr. Developer Analyst.