Overview of tasks:

• Monitoring call, email and any other support interactions quality of employees

• Providing feedback, coaching and mentoring to employees as needed

• Working closely with managers and employees to meet the relevant service level metrics

• Responsible for refresher training on process changes, analysis and reporting

We are looking for:

• Preferred 3+ years’ experience in quality assurance role

• Fluency and excellent communication skills in English and Czech

• Experience handling customers in service or technical fields within Call Center environment

• Working closely with different departments to prioritize efforts while providing timely and high-quality service

• Excellent organizational skills and detail-oriented approach to problem solving

• Able to adapt quickly to changes in workflow

• Comfortable communicating with all levels of management

We will offer:

• Fixed remuneration 

• Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture

• Internal training and learning opportunities

• Career opportunities in our international company

• Committed and motivated Team

• A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits

• Private medical healthcare

Join our team and apply now!

Our recruiting team, Aleksandra Kasperska and Aigul Sourbaeva, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply.

Equal Opportunity Employer 

TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

#LI-DNI