Basic Information

Ref Number


Primary Location

TELUS Garden Vancouver

Additional Locations

Home Office - United States



Job Type

Support Positions

Work Style


Description and Requirements

As a Senior Business Analyst, your goal is to determine forward looking productivity trending, based on historical Sales Data, and support Sales Leadership, and Sales Team Management with actionable data-driven insights.

You will do this by:

  • Developing Sales Reporting Packages
  • Leveraging BI tools
  • SalesForce Automation to support Funnel Management
  • Sales Forecasting
  • Target Monitoring
  • Conversion Rates
  • Funnel Velocity
  • Other key KPIs
  • Driving work effort by working cross-functionally with project key stakeholders, and supporting projects related to the evolution of SFDC
  • Supporting Annual Budget Planning, and Revenue Forecasting

You are the kind of person who is/has:

  • Strong proficiency in a Tech Stack, that includes: Salesforce, Excel, Google Sheets, SQL, and BI Tools such as Tableau
  • Experience with SQL, Python, Teradata and SAS preferred
  • Able to effectively manage stakeholders building relationships to establish cross functional alignment for projects and initiatives

Required Qualifications:

  • Well versed in stakeholder communication, storytelling, and presenting to diverse audiences while tailoring your message
  • Experience in expanding and developing new Operational Models around opportunity management, and internal Sales Processes
  • Experience in knowing how to prime the tracking of joint bids between different Sales Teams, including detailed tracking of Quota Retirement, Budget Retirement, and other nuances

Preferred Qualifications:

  • Undergraduate degree preferred
  • Experience with the ITO industry an asset

Work Location:

  • Virtual


About TELUS International:

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at:



TELUS International Values: 

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

  • We passionately put our customers and communities first 
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork 


At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability. 

Additional Job Description

Position Overview: With your help, the Sales Operations Team provides advanced analytics, insights and unbiased recommendations that enable our stakeholders and leadership teams to make informed business decisions.