Basic Information

Ref Number


Primary Location

TELUS House Edmonton



Job Type

Digital Solutions

Work Style


Description and Requirements

Job type: Contract

Here’s the impact you’ll make and what we’ll accomplish together 

As a Set-Top Box Engineer, you will be at the forefront of cutting-edge home and mobile technologies, shaping the future of video entertainment experiences in Canada. Join our dynamic Future Friendly Home Services team, contributing to the evolution of cloud-based video and home technologies. This is a hybrid and contract position (you would need to work from these locations: Edmonton, Alberta; Toronto, Ontario or Calgary, Alberta). Apply now!


  • Evaluate new and existing end-customer video delivery platforms, to ensure they meet exacting standards of quality and performance.

  • Collaborate with external vendor partners, bringing together industry expertise to solve technical challenges as efficiently and expeditiously as possible.

  • Troubleshoot software and hardware issues impacting set-top box performance and functionality, including OS and driver issues, encryption and rights management, video streaming, and long-term stability.

  • Design, develop, and execute test plans to validate the functionality, stability, and performance of customer-facing and supporting systems on current and next-generation set-top box hardware.

  • Collaborate with internal stakeholder teams and subject matter experts to build roadmaps, evaluate qualification and deployment plans, build consensus, and drive solutions to technically challenging problems.

  • You will need to work from one of these locations: Edmonton, Alberta; Toronto, Ontario or Calgary, Alberta

What’s in it for you? 

TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:

  • Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

  • Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

  • Trending technical skills

  • Business domain & customer interaction

  • Behavioral & effective communication

Qualifications and Skills

  • Four or more years of experience deploying and supporting IPTV set-top boxes (Android TV, Linux, or other embedded systems)

  • Two or more years of automation experience using scripting languages (Python, JavaScript, shell scripting, or PowerShell)

  • Solid knowledge of audio/video technology and standards (HDMI, HDCP, Infrared, BLE, codecs, HLS, DASH, H.264, etc.)

  • Experience troubleshooting TCP/IP, Wi-Fi, Bluetooth, and network connectivity-related problems

  • Experience with software lifecycle tools (Jira, TFS, Confluence)

  • Excellent communication skills for conveying complex problems to stakeholders

  • Hands-on experience using analytics and instrumentation to identify, interpret, troubleshoot, and resolve functionality and performance issues

Great to Have

  • Experience with DRM systems (Widevine, PlayReady, Verimatrix)

  • Experience with GCP and/or AWS cloud technologies

  • Experience developing software using modern web technologies (HTML5, JavaScript, CSS3, Websockets, REST)

  • Working knowledge of Android software development using Java or Kotlin

  • Experience with in-home CPE networking/access layer 2 and 3 routing technologies (MoCA, Ethernet, WiFi)

  • Familiarity with device management solutions such as TR-069 and TR-369


  • Post-secondary degree in Engineering or Computing Science, or equivalent experience

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

Connect with us:  Twitter  |  YouTube  |  LinkedIn  |  Facebook | Instagram

Additional Job Description

As a Set-Top Box Engineer, you will be at the forefront of cutting-edge home and mobile technologies, shaping the future of video entertainment experiences in Canada. This is a remote and contract position. Apply now!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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