Responsibilities:

• Monitor and action SCOM Alerts for TV2

• Monitor and action Splunk Dashboards for TV3/TV2 monitoring and quires

• Monitor and action CVOC/IQ probes 

• Monitor and action OSC email box as needed

• Monitor and action Lynx/Remedy queues if time sensitive

• Transfer and monitor 24x7 Toll Free OSC phone line

• Escalate issues to TS Dev/OPS T4 teams as needed

• Take Inbound or Escalate issues to Vendors Service Centers/NOCs  teams as needed

• Escalate issues to Leadership/TELUS Event Management teams as needed

• Follow Incident Management processes

• Document and communicate incident timelines/provide follow-up information as needed   

• Provide after hours Tokens to TELUS Vendors as needed

Required Skills:

• Proficient in Optik TV/TV2 and architecture/infrastructure (MediaRoom)

• Proficient in Pik TV/TV3 and architecture/infrastructure (MediaFirst)

• Proficient in Microsoft/Linux servers

• Proficient in F5

• Experience in System Administration and/or NOC Administration

• Understanding AVPipeline concepts

• Should be able to demonstrate basic troubleshooting steps

• Knowledge of DNS, TCP/IP, and DHCP

Technologies and Tools

• IP television (IPTV)

• Scripting: PowerShell, Perl, Python, Extensible Markup Language (XML)

• Windows 2008 R1/R2 & Windows 2012 Server technologies

• Experience with Linux server administration

• Splunk: Monitoring and Alerting 

• Active Directory and Identity Management

• Microsoft (MS) System Center Configuration Manager (SCCM), Internet Information Services (IIS), System Center Operations Manager (SCOM)

• Structured Query Language (SQL)

• Middleware Tools

• Lynx

• Remedy

• NuCool

• CVOC

• Outlook Email

• Google Docs 

• Wiki

• OAP

To be successful in this role:

• Familiar with Telecoms industry, especially when it comes to Assurance for IPTV

• Work well in stressful situations 

• High ability to dig down, correlate and map different data sets to help root cause systemic issues

• Logical mindset

• Comfortable communicating with executives/engineers/vendors/front line agents during outages/degradations

• Autonomous – when something in the data looks wrong, is able to identify the data missing to further the correlation and move forward