Basic Information

Ref Number


Last day to apply


Primary Location

Infinity Tower



Description and Requirements

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!

As a Compliance and Risk Management Specialist with German and English you will be a part of a great team and all together will:

  • Review user-generated back-office information to ensure compliance with established policies

  • Take prompt and appropriate action on information that violates guidelines or poses risks

  • Stay updated on internal policies to ensure accurate implementation

  • Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

  • High attention to detail 

  • Ability to defend decisions and provide context in thought process

  • Ability to identify patterns in behavior that can be leveraged for improved decision-making

  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work

  • Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

  • Ability to process sensitive information 

  • Fluent in German

  • B2 or higher English language skill

  • Knowledge of pop culture, global events, and culture of the market(s) you are serving

In return, we will give you:

  • Fully paid training 

  • Stable job and career development opportunities

  • Attractive salary

  • Additional health insurance

  • 50+ benefits and services to choose from

  • Positive international working environment

  • Support and learning

  • Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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