Basic Information

Ref Number


Primary Location

Ortigas Center



Description and Requirements

  • Develop and produce tangible plans and systems based on analysis of vague outline/concepts.
  • Provide cost effective solutions that:
    • allow for rapid product and service introduction, enhance the customer experience while maintaining and ensuring data integrity; or
    • enhance business performance through process improvements.
  • Develop new tools and processes, and plan & facilitate discussions/meetings/working sessions by demonstrating subject matter expertise when explaining outputs to senior leaders. Ensures open & ongoing communication to support change management.
  • Successfully liaise within team and interfaces with customers, impacted business units, external partners and/or vendors (where appropriate) on cross-functional implementation activities to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications.
  • Leads process improvement aspects of a project or component of a very complex project, and is accountable for creating and managing
  • project or work stream tasks, deliverables and schedule.
  • Responsible for process and system changes for corporate and/or business unit initiatives, including:
    • requirements definition
    • business case development
    • risk assessment / mitigation
    • stakeholder update presentations
    • user interfaces / processes
    • documentation
    • testing
    • communication on basic and/or individual components of projects
    • cost/benefit analysis/ease modeling
  • Maintain awareness of industry trends and technology available that would, if implemented result in operational or efficiency improvements to our processes.

Additional Job Description

  • Responsible for in-depth analysis and definition of client business needs and the design, development, and delivery (including documentation, testing, communication) on medium to very complex projects.
  • Takes vague outline/concepts to produce tangible plans or systems