Basic Information
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Job Type
Work Style
Description and Requirements
Responsibilities
Direct supervision of staff: 60%
- Provide clinical supervision, consultation, direction, feedback and coaching to a team of counsellors.
- Conduct monthly one-on-one meetings with telecounsellors to review performance standards, provide coaching and case consultation, and conduct joint problem solving within any of these areas.
- Establish, with the employee, performance goals and action plans.
- Schedule and conduct yearly performance appraisals.
- Assist in recruitment and selection of new hires; provide training, coaching, and performance management.
- Deal effectively with employees in crisis or urgent situations whether work or non-work related.
- In the event of non-suitability or operational demand, plan (in coordination with the Clinical Manager) and conduct the employment termination of an employee.
- Assist in design and facilitate team training sessions to develop specific knowledge or competencies.
- Conduct monthly team meetings to communicate business goals, share insights, brainstorm issues and improvements, build team by gaining consensus around critical issues.
Project Management: 20%
- Regular meetings with individuals/depts. for planning and launching projects.
- In concert with other Morneau Shepell departments, operationalize programs at the Care Access Centre level.
- Act as Subject Matter Expert on various projects.
- Act as User Acceptance Tester on new launches.
- In collaboration with Clinical Manager, development of policies and procedures for CAC.
Liaison with other departments and corporate clients: 5%
- Make presentations to corporate clients current/potential clients.
- Take part on various interdepartmental committees.
- Presentations and meetings to other departments regarding issues related to CAC.
Provide assistance to other supervisors and their teams within the department: 10%
- Provide back-up supervision for other teams when supervisors are absent/not available.
- Peer supervision for other supervisors
- Take leadership role in times of Disaster Recovery and understand Disaster protocols.
- Occasional on-call duty as assigned by Clinical Manager
Other duties as assigned: 5%
- Participate in weekly Supervisor Meetings
- Lead monthly Team Meetings
- Possibly take clinical overflow calls or tele counselling cases as assigned by Clinical Manager
Succeeding as a Clinical Supervisor will require the following core qualifications and skills.
Education:
- Minimum of a master’s in counselling psychology, MPhil or equivalent
- Recognised qualification in Counselling Supervision is strongly preferred.
Experience:
•Minimum 5 years combined clinical/supervisory experience.
•Local registration with professional body.
Clinical Knowledge and Skills:
•Strong screening skills for: substance abuse, depression, suicide risk, violence risk
•Strong intervention and counselling skills with population presenting in crisis and /or PTS symptoms
•Clinical understanding of individual/couple/family therapy, substance abuse, family violence
•Significant understanding of issues related to crisis intervention, addictions, family violence, harm to self or others, child abuse and depression.
•In-depth knowledge of a variety of clinical approaches, including brief and solution-focused therapies
•Knowledge of physical / sexual abuse responsibilities and legislation
•Sensitivity to workplace issues; ability to adapt communication style and 1) consult regarding work issues; 2) counsel regarding clinical issues; 3) coach regarding immediate skill development
•Clinical interventions in line with short-term model; client centred, and goal directed.
•Adheres to ethical, professional standards and Morneau Shepell conflict of interest requirements.
•Knowledge of MS Excel and MS Word.
Working Conditions:
•Works in an open office environment
•Some shift work may be required or extended hours may be required
•On call after hours and during weekend to provide clinical /operational consultation to CCCs
•May get calls on evenings/weekends to deal with staff issues or general CAC urgent issues. Also, may have work after hours to manage projects.
Additional Job Description
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EEO Statement