Job type: Long-Term Contract 

Here’s the impact you’ll make and what we’ll accomplish together: 

To safeguard and backup the storage data for different platforms. You’ll also work to solve database errors, troubleshoot different storage issues and ensure the efficiency and security of data storage systems. We’re looking for someone who has experience in working with MS Active Directory, Exchange, Oracle, SQL Server, Windows, VMware, and UNIX servers. Your expertise is definitely the essential component we’re looking to make everything fall into place.

What’s in it for you? 

TELUS International is pleased to offer you some great benefits as a contractor which include but are not limited to:

• Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

• Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

• Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

• Trending technical skills

• Business domain & customer interaction

• Behavioral & effective communication

You will be Responsible for

• Performing daily monitoring, maintenance, and troubleshooting of backup jobs on different platforms.

• Manage and support Storage systems, including vulnerability remediation, capacity management, configuration management, provisioning, and zoning of new servers using SAN switches.

• Storage Provisioning tasks. (create and allocate LUNs to server environment)

• ISILON object storage Administration.

• SAN replication technologies like SRDF management and troubleshooting.

• SAN Fabric management and troubleshooting. (Brocade & Cisco)

• Analyze backup software performance accordingly to meet client needs and monitoring of scheduled backups to ensure success or take remedial action for failures

• Provide backup system data statistics to management.

• Perform regular DR (Disaster Recovery) test plan of backup data restoration and storage replication availability.

• Monitor usage and performance of storage and perform capacity planning for storage growth to management.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Manage storage and backup changes through change request process & provide status reports to the relevant parties.

• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Ensure service levels meet requirements. Propose and implement an action plan when required.

Qualifications and Skills

• At least 10 years of experience in the role.

• Strong experience with storage, backup, and recovery software/systems.

• Experience working with MS Active Directory, Exchange, Oracle, SQL Server, Windows, VMware, and UNIX servers.

• Strong experience with ISILON and SAN networks.

• Open to providing 24x7 Operations Support.

• Expected to work during off-peak hours on system activities (e.g. patching, upgrade)

• Experience in operating within guidelines, policies, and procedures.

• Ability to execute instructions with minimal supervision.

Who is TELUS International? 

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape. 

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.