Basic Information

Ref Number

Req_00047902

Last day to apply

06-Jul-2022

Primary Location

TELUS Tower

Country

Bulgaria

Description and Requirements

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.

We are looking for an enthusiastic English Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team.

If you are already an expert in the ins-and-outs of the Airbnb site, and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Responsibilities:
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be the first point of contact to handle and resolve customer complaints/queries
  • Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
  • Demonstrate ownership of user queries until resolution
  • Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
  • Investigate, identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer queries
  • Research information and troubleshoot problems using available resources
  • Recognize product and process issues that impact our community and submit reports and feedback  
  • Maintain accuracy and security of customer information on Airbnb systems
Requirements:
  • Fluent in English Language (written and spoken) 
  • Patience, empathy, and an ability to demonstrate confidence when imparting information
  • Ability to positively communicate difficult messages
  • Previous experience in hospitality, call center will be considered as an advantage
  • Ability to work in a fast-changing environment
  • Investigative skills with strong communication and interpersonal skills
  • Proactively and independently work to meet targets and goals
We Offer:
 
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
 
We care about the well–being of our employees, invest in their future growth, encourage fun and team-building initiatives!
 
Does it sound like the perfect job for you? APPLY NOW!
 
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
 
#LI-DNI


Required Language(s)
English