Position Summary

• Ensures standards are met, identified and executed for the site Facilities Team.
• Provides assistance to Facilities and Engineering Manager on all real estate, administrative and technical support to the daily Facilities operations.

Functional Responsibilities

• Assists Manager in ensuring third party contractor's strict adherence to Facilities policies, systems, and procedures, including maintaining the service level management of the site.
• Assists Manager in maintenance and repair programs of all company-owned and leased physical assets and equipment. Coordinates facility maintenance and troubleshooting of critical areas of the facility.
• Assists in real estate related programs such as, but not limited to: project evaluation, project management, renovation works, maintenance works, securing government permits, PEZA related adherence, sourcing/accrediting/recommending contractors, business analysis and other administrative functions.
• Manages housekeeping deployment, schedule adherence, reports, equipment and consumables.
• Provides administrative support such as documentation and file management, contract and vendor management.
• Manages site storage, room and workstation utilization.
• Acts as second in command to the manager.
• Coaches, mentors, develops and motivates team members and takes corrective action when needed. Fairly appraises staff performance against set performance standards. Creates a career plan and development plans for team members.

Internal Customers

• TELUS International Philippines

External Customers

• Service Providers, contractors, lessor, property managers, government agencies, PEZA and etc.

Educational Background

• Bachelor's degree, preferably major in a technical course (Engineering, Architectural, Interior Design, Industrial Design, etc.)

Required Certification

• Preferably with certification on safety and health.

Work Experience

• 3-4 years Facilities, property or administrative function with exposure to a call center or BPO environment

Technical Skills

• Preferably with advanced knowledge on building and facilities administration.
• General / basic knowledge from Information Technology/ Call Center Operations and Organization.
• Proficiency with MS Office applications (i.e. MS Word, Excel).