Maintains accurate team member data in the HR database based on official documents (government records, forms), status change forms, and other official sources of team member information. Coordinates with different departments/accounts in ensuring that team member data is kept updated at all times through regular reports, notifications, and as needed, calibration. Maintains employee records and ensures that information is consistent with the HR database and other HR tools (pre-employment requirements, status change forms, performance appraisal forms, etc). Prepares reports using team member information from HR database as needed. Attends to employment verification and data requests from both internal and external parties (other employers, banks, etc). Provides quality customer service to all team members through voice, email, chat, and face-to-face interactions by addressing and/ or facilitating concerns, queries, issues, complaints and / or requests. Initiates call backs and return calls as deemed necessary. Processes and analyzes data and prepares useful and accurate reports. Escalates interactions to the correct party/ies, if issues, concerns, or queries are beyond one’s jurisdiction and/or scope of knowledge. Utilizes HR Ticketing System for logging of all issues/concerns. Monitors one’s own performance against established metrics, and ensures its attainment. Solicits feedback from fellow HR Helpdesk and supporting manager on how to improve current performance.