IT, Operations Analyst - WFC

Last day to apply: Tuesday, May 17th, 2022

IT Operations Analyst is responsible to provide first-line helpdesk support to internal clients and administrations staff  in assisting them with hardware and software problems and making sure that the systems are working properly according to company standard.

Main Responsibilities:

• To provide 1st line technical support; answering support queries via phone and email.

• Support users remotely

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• To take ownership of user problems and be proactive when dealing with user issues.

• Respond to enquiries from internal clients and help them resolve any hardware or software problems.

• Support users in the use of computer equipment by providing necessary training and advice.

Requirements:

• Living within city perimeters

• Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays)

• Able to work from the site

Qualifications: 

• Teamwork

• Problem Solving

• Collaborating

• Client service oriented

• Strong interpersonal and customer service skills

• Strong verbal and written communication skills. 

• Faster adaptation to technology changes 

• Demonstrating Integrity

Knowledge:

• English - B1 - Required

  • Oral and written comprehension

  • Appropriate use of language

• Knowledge of Virtualization technologies under Windows and Linux - Required

• Technology monitoring skills - Desirable

• Microsoft Office Suite - Required

• Strong IT troubleshooting -  Required (Hardware/Software and Networking)   

Studies & Experience:

• Two years of studies in Computer Systems Engineering or related careers and certifications. - Desirable

• IT Support Experience - Desirable

• Proven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.