Basic Information
Ref Number
Last day to apply
Primary Location
Additional Locations
Country
Job Type
Work Style
Description and Requirements
Information Technology, Server Administration Administrator IV (Global Server Operations Sr Administrator) - TICA
About the role
The Senior Server Operations Tier 3 Administrator is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.
Responsibilities:
Responsible for providing, planning, conducting, and directing the analysis of complex business initiatives to be actioned upon.
Provide technical support and resolve requests around the System’s technology verticals.
Acts as Level 3 escalation on site and on-call support within the internal IT Server Operations team for high severity issues, VIP service requests, in-progress projects, and vendors.
Work hand in hand with other technology teams to provide solutions to end user needs.
Documentation and Implementation of Standard and Normal Changes and support for Emergency Changes.
Work along with other teams to plan and deploy patches and or upgrades to the Virtual Desktop Infrastructure environment entire stack.
Perform peer reviews for Method of Procedure and enforce Policies and standardization.
Operates medium to highly complex tasks on VMWare, ESXi, VMHorizons, and UCS platforms.
Configure System settings as per global policies and standardization.
Operate VCenter and ESXi Instances, configure and operate DNS, DHCP, Active Directory, NTP,
Shared Folder Services, Proxies, Windows Operating Systems, and related technologies.
Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks.
Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features.
Perform other project-related duties as requested by management, hardware and software maintenance on servers devices/ cloud, and virtual services.
Skills and Requirements:
Schedule Flexibility (including On Call Shift Rotation) - Mandatory
- Problem-solving and decision-making skills.
Excellent communication and interpersonal skills
Teamwork and Remote Work skills.
Ability to respond to External & Internal requests
Fast adaptation to technology changes
Knowledge:
English - B2:
•Oral and written comprehension
•Appropriate use of the English language
vCenter & ESXi Strong knowledge and practice background - Mandatory
Windows Active Directory strong knowledge and practice background - Mandatory
Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates - Mandatory
Common troubleshooting knowledge for multi-tiered architecture - Mandatory
Powershell Scripting and Bash Shell Scripting - Mandatory
VMWare Horizons - VDI Integration with VMWare and Active Directory - Mandatory
Netapp and VirtualSan knowledge and practice background - Mandatory
Cisco UCS and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex) - Mandatory
Cloud Technologies knowledge including but not limited to GCP, Azure, AWS, etc - Mandatory
Linux knowledge: administration, maintenance and deployment - Mandatory
Miscellaneous Application Services; Squid, IIS, Apache, SFTP, TFTP, Postfix, etc - Mandatory
Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure,AWS - Mandatory
Studies & Experience:
Bachelor in Computer Science or Information Systems degree -desirable
VCA DBT - VMWare Certified Associate -desirable
MCSA - Microsoft Certified Solutions Associate -desirable
VCP DTM - VMWare Certified Professional Desktop and Mobility -desirable
Experience in Virtualization, VMWare and Virtual Desktop Environments
Experience in Microsoft Windows, Active Directory and entire Windows Stack - Mandatory
Infrastructure Management, Physical Servers, Physical Storage, etc.
Minimum of 6+ years experience in a systems development role - Mandatory
If you have questions or comments about this open position write to:
tica_stepup_recruitment@telusinternational.com
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.