Basic Information

Ref Number

Req_00113103

Last day to apply

03-11-2023

Primary Location

Ortigas Center

Country

Philippines

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

  • Accountable for projects and the delivery of services to meet customer expectations 
  • Advanced knowledge in a specific set of technologies which is critical in fulfilling daily tasks. 
  • Likewise serve as coach and mentor to junior team members. 
  • Perform application configuration which includes enhancements, production break fix and required documentation 
  • Contribute to the knowledge base by developing documentation of best practices, workflow ,method of procedure (MOP) and of issues encountered with the resolutions 
  • Proactive collaboration, raise and arrest potential issue that may cause delay and or bigger issue to our project deliverables and or operation Increase availability of the non-production and the production environments by identifying gaps in toolsets, middleware/application implementations 
  • Train junior team members in specific field of expertise 
  • Support the project teams with the integration and use and reuse of the middleware components 
  • Lead, coach and mentor junior team members in specific field(s) of expertise

Additional Job Description

The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction. Ensures that SLA is at par with the standards set by the company and the Client Manager. Provides direction and assistance to more junior support staff in problem identification and resolution.

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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