Basic Information
Ref Number
Primary Location
Additional Locations
Country
Job Type
Work Style
Description and Requirements
Roles and Responsibilities:
- Provide assistance to customers and solve their cases
- Analyze customer issues and provide solutions according to the account procedures and guidelines
- Provide customer care when necessary
- Keep updated knowledge of account’s policies and products
- Maintain adequate proficiency in products and platforms supported
- Read and ensure understanding of new or actualized policies, procedures and products
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
- Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
- To perform any other tasks, duties, or services requested by his/her immediate superior
Qualifications
- Candidate must possess at least a Vocational Diploma in any field
- Must be fluent in both written and verbal Korean and English language
- At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Korean and English)
- Candidate must be adaptive to changing work schedule
Additional Job Description
Position Summary:
Main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.
Language Reference |
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Korean |
EEO Statement