The Business Support Analyst is responsible to provide administrative support to Digital Solutions team members, providing the necessary tools for the team to perform their tasks, ensure ongoing compliance for local training assigned to the account, and diligently perform several administrative tasks pertaining to internal reporting to DS Management

Main Responsibilities: 

Assist in administrative procedures for onboarding processes (to ensure new hires get their equipment and credentials on time).
Assist is tracking all SOW globally
Develop model to track portfolio revenue globally
Assist in the administration of the L&D budget, as well as the recognition programs.
Create requisitions in Workday for different purchases.
To present information regarding metrics (Highlights and lowlights, CSAT, Headcount, NPS, CSR, L&D, Attrition, Headcount forecasts, Compensatory Hours, etc.) for MBRs
Create / maintenance for scorecards in Google Studio.
Create automated reports for monitoring or to prevent errors.
Run different financial reports (eTime report, invoices, final revenues, triage rolling forecasts, accruals and PMAs review). Provide insightful input for variances against budget and tirage.
Serve as a point of contact for different departments (procurement, warehouse, L&D, CSR) for different business processes.
Document and standardize the different administrative procedures within the area in the knowledge repository. 

Skills: 
Strong oral and written communication
Positive attitude 
Proactivity 
Organized 
Ability to solve problems 
Ability to work under pressure 
Creativity and innovation 
Teamwork 
Attention to detail
Time management
Numerical aptitude

Knowledge: 
English Level: B1 high or above - Mandatory 
Advance knowledge of Google Sheets / Docs / Presentations - Required 
General BPO or ITO knowledge 
Statistics, mathematical logic - Required
Experience with Datastudio - Desirable
Programming experience in any language - Desirable