Basic Information

Ref Number


Primary Location



United States of America

Job Type

Support Positions

Work Style


Salary range

$26.00 to $28.00

Description and Requirements



JOB STATUS: Full-time


Job description:

PLEASE NOTE THAT THIS POSITION IS OPEN ONLY TO CALIFORNIA. In this job you will be reviewing and revising/editing various types of digital text materials to ensure accuracy, consistency, and adherence to specific criteria or standards.

Job Responsibilities:

  • Review of digital documentation to identify errors, inconsistencies and ensure that changes are implemented against redline, source text or style guides

  • Ensuring fidelity of new document versions versus the original content

  • File editing, revising, updating, inserting data (elements, tables, updated content)

  • Verifying that correct language or translation was used with the help of lexicons or translation tools

  • Checking for errors in chapter titles, headers, and text order

  • Reporting discrepancies

  • Providing suggestions for revisions, enhancements, or corrections

  • Participating in quality assurance of ready documents or peer to peer review

  • Working closely with project managers and other team members to provide feedback, incorporate revisions, and ensure the final product meets quality standards

Skills and qualifications:

  • Excellent understanding of the English language

  • Strong attention to detail

  • Comfortable with repetitive tasks

  • Ability to meticulously review texts for implementation errors and inconsistencies

  • Proficiency in using text editing tools particularly with track changes (e.g., Pages, Word) to facilitate efficient review and revision processes

  • Proficiency in document formatting and document version control

  • Takes initiative, with the ability to work independently and meet deadlines

  • Good communication and reporting skills to collaborate with team members and communicate revision suggestions clearly

  • Ability to manage time effectively, prioritize tasks, and meet deadlines while maintaining quality and accuracy

  • Good sense of judgment and ability to multitask

  • An Associate’s or Bachelor's degree in English, journalism, communications, or a related field is preferred. Will consider an equivalent combination of relevant education and experience

Preferred Skills:

  • Experience working with other languages

  • Experience proofreading and reviewing materials for formatting, layout, page consistency, and overall visual correctness and completeness

Rate: $26.00 to $28.00 USD Per hour

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity 

  • We have a passion for growth 

  • We believe in spirited teamwork 

  • We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with or when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at  

Additional Job Description

In this job you will be reviewing and revising/editing various types of digital text materials to ensure accuracy, consistency, and adherence to specific criteria or standards.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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