Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Business Process Outsourcing

Work Style

Remote, Hybrid

Description and Requirements

The Provider Administration Coordinator will provide accurate and efficient customer service with ongoing support for our network and internal teams. This role assists with tasks connected to administrative quality of counselor profiles and servicing updates/changes, investigating/supporting requests related to payment inquiries/financial information and billing/invoicing concerns.

  • Maintaining counselor data that relates to contact information, payment details, access of programs/systems and other.

  • Monitor and respond quickly and effectively to requests received through ticketing system, phone or email inquiries.

  • Request types include gathering payment information, correcting data entry errors, supporting our counselors with our online billing/invoicing portal and directing unrelated inquiries to correct teams.

  • Create and edit counselor profiles in our payment system, including address changes, tax information, contact details and banking information.

  • Communicating via phone, email or ticketing system with our network of counselors, regional clinical managers, operational teams, and finance department.

  • Acting as a liaison between internal teams/departments.

  • Investigating provider inquiries using multiple systems, process maps, generating reports and manipulating data in excel. This can include unsuccessful payments, audit requests, reporting requests ect.

  • Verifying bank information and working closely with Accounts Payable.

  • Ensuring confidentiality is maintained in all aspects of the role as we handle personal/confidential information that must be protected appropriately.

  • Special projects/tasks assigned as required.

  • The interview process will be subject to French Test Evaluation clearance.

Additional Job Description

Succeeding as Provider Administration Coordinator you will require the following core qualifications and skills:

  • 1+ years of administrative experience.

  • 1+ years of customer service.

  • Bilingual in English and French language.

  • Exceptional documentation/follow-up skills

  • Exceptional organizational skills

  • Strong computer skills including proficiency with ticketing software, Microsoft Excel, Word and Outlook

  • Ability to assess a situation to understand needs and impact, discover certain trends of issues encountered and recommend a plan of action.

  • Strong interpersonal skills especially in communication including listening and talking.

  • Strong interpersonal skills including written and verbal communication in both English and French languages.

Work Location: Remote (Base Location: Gurugram)

Shift Timings: US/Canada Shift Timings (24*5)

Experience: 1+ Years’

Walk-In Interview Drive as per the schedule mentioned below:

Date: 16th Jan, 2024 (Tuesday)

Venue: TELUS International, UG Floor, Candor Tech Space, Sector 135, Noida

Timings: 12pm onwards

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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