Philippines
Positions
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Job Posting Title Learning Services Learning Specialist for Service Desk Programs
The Learning Services Learning Specialist's main objective is to prepare Service Desk Analysts to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide...
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Creatives and Multimedia Officer
The Creatives Officer will use their skill sets in the areas of videography, graphic design, art direction, facilities design, and photography to sustain the brand standards and creative identity of TELUS International, and support any internal or external campaigns. He or she will execute the...
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Japanese Quality Analyst (Hybrid)
Position SummaryThe Japanese Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and...
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Personalized Internet Ads Assessor – Korean Speakers in the Philippines
In this job you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used. Another aspect...
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Operations Team Leader (Araneta)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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Learning Services Learning Specialist (Iloilo)
Learning Services Learning Specialist for New Account, Extra
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Operations Team Leader (Iloilo)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Sr. Operations Manager
Position SummaryThe Sr. Operations Manager is responsible for the profitability and management of call center operations activities for large, multiple and/or complex program and contributes to the satisfaction and retention of clients. The Sr. Operations Manager also provides strategicdirection...
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Site IT Analyst
Responsible for technical support to internal customers and secures first time resolutionresulting in minimal recurring issues. Ensures quality services in accordance with departmentalstandards and guidelines. Demonstrates positive customer service orientation resulting in highcustomer...
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Business Process Outsourcing Fraud Management Specialist
The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.