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Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

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The Payment Experience team is primarily responsible for the processing of customer’s payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all...