Basic Information

Ref Number


Primary Location

Bengaluru- Indiqube



Job Type

Digital Solutions

Description and Requirements

Telus International AI Data Solutions or TI AI for short, has been a global leader in data services since 2005. Listed on Feb 21 on the NYSE, TI now has a market cap of $10Million+. With Playment’s acquisition on July 21, we now have a combined strength in the video, images, and audio text labelling, serving the world’s top ML teams. We’ve built a truly industry agnostic platform to support the growing needs of our customers. Eg of our customer use cases - Automotive companies build self-driving capabilities, Agriculture companies for identifying weeds & fruit picking, Insurance companies for claim processing & damage detection, Retail companies for shelf tracking, Drone/Satellite imagery for terrain analysis, E-commerce for cataloguing & visual object understanding etc.Why is it important?High-quality training data is quintessential to improve the precision of ML algorithms. Forbes lists ‘Autonomous Cars’ as one of the technology trends for the next decade and also estimates ML engineers spent 70% of their time in pre/post-processing & data management steps. Companies need to build sophisticated tooling (supporting all forms of sensor data), hire and manage hundreds of skilled people to ensure high-quality labelled data. Our autonomous driving customers estimate 1 hour of video data needs 800 man-hours of manual human work. Today, in the wake of the autonomous car industry only a few million km of data has been labelled, and 10x more will be collected before the world sees them on the road. Just as DevOps is critical to tech implementation, AI Ops will be a big challenge as AI development commercialises in the next 5-10 years. We aim to become an AI data platform, a critical part of the AI infrastructure stack.

Job Description Assistant Operations Manager (OM) at TI AI is a key role in ensuring the delivery of projects to clients who: ● Assist operation manager in managing both in-house personnel and resources from contracted vendors ● Develop an optimal resource allocation plan for the assigned project(s); ensure adherence to timelines and nearly 100% fulfilment ● Ensure utilisation, appropriate cost structure & high quality. output from these resources ● Ensuring training of the workforce on TI AI labelling tools & project guidelines by coordinating with training leads ● Involved in hiring and onboarding resources to assist in the smooth delivery of projects ● Ensure achievement of various KPIs for their work stream: minimum idle time and high utilisation Responsibilities ● Planning and Projections for the assigned projects ● Project fulfilment and Delivery as per the Project Plans ● Work with Project & Business Teams to understand requirements and remove roadblocks ● Build a high-quality Supply pool who are performing above benchmarks ● Onboard and ensure training of the team ● Maintain good vendor relationships and take initiatives to address pain points related to the workforce ● Minimise idle time, reworks and ensure high productivity of resources Requirements (Must Haves) ● Bachelor’s degree in any discipline ● 1-2 years’ previous experience in operations ● Proficient in Microsoft office Able to multitask and prioritise among different tasks Good team management skills Excellent verbal and written communication skills Able to analyse problems and strategise for better solutions
You'll catch our eye if (Good to have) 1. You have worked with a labelling platform 2. You are certified in Project management/Operations management 3. You have good command over multiple Indian languages Benefits ● Work with a world-class team solving a very forward-looking problem ● Competitive Pay ● Health Insurance for the family ● Open culture ● Work accessories and a great work location ● Flexible Timings

Additional Job Description

Assist operation manager in managing both in-house personnel and  resources from contracted vendors 
Planning and Projections for the assigned project 
Work with Project & Business Teams to understand requirements and remove roadblocks

Required Language(s)