Basic Information
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Job Type
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Description and Requirements
Responsibilities:
5+ years of strong hands-on knowledge and technical experience of the following of configuring, maintaining, and troubleshooting the following Avaya Aura Telephony systems:
o Avaya Communication Manager
o Avaya System & Session Manager
o Avaya Elite Contact Center
o Avaya IX Messaging
o Avaya SBCE
o Avaya Breeze
o Avaya Media Server
o Avaya G450/G430
o Avaya Device Services
In depth knowledge of Voice Telephony of Avaya Red Voice System.
Hands on experience (installation and maintenance) on Avaya Voice Products
Avaya Aura Contact Center/ Avaya Aura Elite
Advanced knowledge of IP infrastructure as it relates to VOIP deployments
Familiarity with VMWare infrastructure
Experience implementing and upgrading Avaya UC Voice infrastructure at the latest releases (Avaya Aura 8 and 10)
Experience integrating Avaya UC infrastructure with legacy systems for managed migration via CDP
Experience of working in a managed services environment and working knowledge of ITIL
Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment
Additional Job Description
Required Skills & Abilities:
Spoken and written fluent English
Spoken and written fluent French is preferred
Multi-year experience working on large scale VOIP deployments, both greenfield implementation and upgrades
ITIL or SDLC experience or certificate will be an advantage.
Presentation & demo skills, able to engage in client discussions during workshops
Customer facing profile with excellent communication and Negotiation Skills
Team and action oriented
Proactive in prioritizing own workload and be able to assign areas of responsibility to others
Open to learn and train peers in adjacent and emerging technologies platform
Excellent time management
Shift: Canadian working hours (6:00 PM to 3:00 AM, 8:00 PM to 5:00 AM IST)
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