As a Client Success Director your goal would be to successfully lead our partner relationships with some of our most important North American-based global clients. To be successful you, a deep understanding of customer experience and support in an outsourced model and a background in account management or sales is needed.

Reports directly to the Vice President, Client Success

You will do this by:

• Passionately pursuing and establishing trusted, collaborative and strategic client relationships based on a set of key customer priorities and common goals within a highly competitive environment.
• Managing strategic and commercial aspects of client relationships with key client stakeholders and executives to help develop and grow the partnerships globally, actively participating in defining the future direction of our client's businesses and identifying new opportunities.
• Leading the development and execution of account strategy roadmap for existing clients including defending renewals, supporting services retention, partnering to deliver efficiencies and improvements, and delivering revenue growth to targets.
• Supporting profitable growth through developing, proposing, and implementing innovative solutions, including advisory services, automation, digital transformation and IT services, while maintaining a full-service solutions environment.
• Building strong global relationships and aligning closely with our operational colleagues to support challenges, resolve issues and identify improvements to enhance service delivery.
• Supporting client advocacy for TELUS International including executive sponsorship, new business development and competitive bid pursuits, awards and case studies.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

You are the kind of person who is:

• Results Driven
• Team-Player
• Collaborative

• Client Focused
• Problem-Solver
• Analytical

Required Knowlegde & Qualifications:

• Bachelor's Degree and a minimum of 7 years experience in account management or sales with significant BPO experience
• Demonstrated success in delivering growth via account management within assigned accounts by:
• formulating and recommending strategies and operational objectives.
• using industry knowledge and identifying improvements to enhance services.
• making decisions and problem-solving based on economic analysis
• negotiating contracts to a close
• Demonstrated ability to forge positive relationships with senior level executives within client organizations by:
• actively participating in defining the future direction of our client's businesses and identifying new markets or business opportunities.
• Excellent written and verbal communication skills
• Excellent presentational skills
• Demonstrated experience working with highly matrixed global operations teams and with diverse groups in terms of geography and different time zones

Preferred Qualifications:

•  Master's Degree
• 10 + years' experience in account management or sales with significant BPO experience
•  Multi-lingual skills with fluency in business language
• Experience working with Google Workplace

Additional Knowledge:

• Customer Experience Support
• Contact Center Operations
• Commercial and Financial Acumen
• Global Markets

Travel Required:

• Up to 35% travel as needed both domestic and international with access to an international airport (preferably within one hour from home) that has daily access to major North America / International cities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location: Remote Home Office within the United States or Canada

About TELUS International:

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.