Basic Information

Ref number

Req_00077659

Last day to apply

31-May-2022

Primary Location

NSEZ

Description and Requirements

  • Request acknowledgement and assignment in application from client or sales in KANA and WEB ESR.

  • Create a quote for requested equipment and services.

  • Uploading MAC order information into the SIMS.

  • Create/Update Service Agreement.

  • Create/Update Contract in SIMS.

  • Verify or Create the IBase record(s) in SIMS.

  • Copy the IBase(s) to generate the Customer Detail (CDT) record in SIMS.

  • Creating the Service Equipment Schedule (SES) in SIMS.

  • Activate billing of the maintenance contract and send Welcome Package to the client.

  • Receive and resolve incoming calls on the CMSS IVR in the caller’s language, French or English.

  • Create and track the progress of SAP purchase requisitions.

  • Provide regular daily, weekly and monthly reporting on operational stats and KPIs.

  • Shifts - will be 5-2/8-5 (rotational) - 5PM-2AM / 8PM-5AM (rotational)

Additional Job Description

? Request acknowledgement and assignment in application from client or sales in KANA and WEB ESR ? Create quote for requested equipment and services ? Uploading MAC order information into the SIMS ? Create/Update Service Agreement ? Create/Update Contract in SIMS ? Verify or Create the IBase record(s) in SIMS ? Copy the IBase(s) to generate the Customer Detail (CDT) record in SIMS ? Creating the Service Equipment Schedule (SES) in SIMS ? Activate billing of the maintenance contract and sending Welcome Package to the client ? Receive and resolve incoming calls on the CMSS IVR in the caller’s language, French or English. ? Create and track progress of SAP purchase requisitions. ? Provide regular daily, weekly and monthly reporting on operational stats and KPIs.