Basic Information

Ref Number

Req_00113633

Primary Location

Torre Pradera

Country

Guatemala

Work Style

Hybrid

Description and Requirements

We are looking for talented and passionate people like You! Join our team!


Hello, Digital Solutions disrupter! Our team is looking for a DevOps/SRE Engineer who will be responsible for 100% availability of critical systems for the project assigned.  As part of this team, you will work at the platform level to design, build and code some of the most challenging problems


Do you enjoy solving problems in creative and disruptive projects? Do you like working with new technologies? Do you like to add value to projects with your knowledge and experience? This is your opportunity! We are ready to help you and develop the next step in your career! 


A day in the life:


  • Ensure the reliability, scalability, and high availability of our application and data planes

  • Implement and maintain CI/CD pipelines using AWS CDK

  • Monitor system and application performance using any of the industry's widely used tools like Prometheus/Grafana, EFK, Dynatrace, AWS Cloud Watch, Cloud Trail, DevOps Guru etc.

  • Develop and execute monitoring, load, and stress testing, ensuring system resilience.

  • Implement security measures to safeguard system integrity, leveraging tools like AWS Secrets Manager.

  • Respond to system alerts using PagerDuty and similar tools to ensure swift issue resolution.

  • Create and maintain comprehensive system documentation, utilizing AWS Codecommit or GitHub for version control and collaboration.


Requirements:


  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.

  • Minimum 5+ years of proven experience as a DevOps, Site Reliability Engineer or similar role.

  • Proficiency in any one of the languages Python, JavaScript, TypeScript, etc.

  • Strong Linux skills, including command-line tools, shell scripting, and system diagnostics.

  • Familiarity with fundamental DevOps tools like SSH, Git, and Makefiles.

  • Knowledge of multi-tenant architecture systems and complex data systems architecture.

  • Exposure to any of the API Gateways, EventBridge and AWS Security Hub is an added advantage

  • Familiarity with Pipelines as Code principles and practices.



We are looking for dynamic people who can join our team and be part of our growing company. 


Some of our benefits and perks for you

  1. Educational support: Udemy for Business 

  2. "Work-life balance" culture and flexible schedule

  3. Employee Stock Purchase Plan (ESPP)

  4. Support global projects in a multicultural environment 


Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

We are looking for talented and passionate people like You! Join our team!


Hello, Digital Solutions disrupter! Our team is looking for a DevOps/SRE Engineer who will be responsible for 100% availability of critical systems for the project assigned.  As part of this team, you will work at the platform level to design, build and code some of the most challenging problems



EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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