Basic Information

Ref Number


Last day to apply


Primary Location

McKinley West



Description and Requirements

Position Summary

Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control.

The role is expected to carry out the following:

  • Conducts fraud investigations to detect and prevent fraud or abuse.

  • Ensures information security policies and procedures as defined by the client are followed by the program.

  • Ensures monitoring and reporting of business critical as defined by the clients.

Functional Responsibilities

  • PSA is a dedicated resource as stipulated in the Statement of Work. As a dedicated PSA, mastery of the account supported is important.

  • Data mining and analysis - provides analysis based on raw data.

  • Investigation - coordinates with different point persons, investigating software codes.

  • Analysis presentation - discusses findings with the Account General Manager. May also do client presentations subject to Account General Manager's request.

  • Spot check audit - continuously audits and monitors established policies and guidelines.

  • Creation of incident report - files incident report on agreed violation of policy.

  • Attend admin hearings - attends admin hearing as a resource person discussing the nature of the incident report and how it was established.

  • Assistance in development of process improvement to minimize fraud within the account supported- able to assist operations in strengthening controls for fraud prevention controls. Flags and presents any possible risk as seen in the audit of processes.

  • Recommendation - evaluates cases for patterns and trends to identify failures in policies, procedures and/or internal controls.

  • Risk assessment of accounts - regular risk assessments for the account supported.

  • Continuous fraud awareness program - covers management and agent level. Includes monitoring for iWATCH.

  • Handles any possible fraud investigations as requested by the company or the clients and provide objective documented findings.

  • Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead.

  • Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned.

  • Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives.

Additional Job Description

Please Read: This resource would require to work onsite and shifting schedule.