Basic Information

Ref Number


Last day to apply


Primary Location


Additional Locations

Infinity Tower



Description and Requirements

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES – join the CX (Customer Experience) industry TELUS International Bulgaria!

We are looking for an experienced Senior Learning Specialist to join our team!


  • The key point of contact for learning initiatives within the project
  • Outline trends and areas of opportunity in order to enhance the team’s performance
  • Conduct assessments and analyses to define performance, skills, and knowledge gaps and identify training needs
  • Effectively develop and manage project plans through setting effective expectations, play a key role in communication and implementation of the required steps
  • Communicate with stakeholders on relevant information and provide visibility on learning progress and priorities
  • Design, develop, facilitate and implement blended learning solutions that address individual and organizational needs, aligned with business processes and systems.
  • Contributes to the further development and improvement of the Project’s training programs by effectively communicating with the key stakeholders.
  • Analyses the metrics for all available training programs in order to identify improvement opportunities such as the need for refresher training sessions, and additional types of learning initiatives and suggest improvements to the current structure, format, and methodology
  • Transfer of knowledge and support of the L&D team members through active mentoring and coaching
  • Evaluate the effectiveness of L&D programs through performance metrics


  • Minimum of 2 years of experience in the L&D field
  • Previous experience in the L&D field
  • Advanced knowledge of the full learning cycle: Needs analysis, development, design, delivery, evaluation
  • Experience in instructional design using MS Powerpoint/Google Slides, Articulate 360, Miro, or other authoring tools
  • Up to date on learning trends, practices, and methodologies
  • Excellent facilitation, listening, and coaching skills
  • Experience in designing evaluation strategies
  • Experience in working with Data Studio, Google Sheets, and MS Excel
  • Experience in evaluation of the training success following the Kirkpatrick Model


  • Fluent verbal and written command of English
  • Fluent verbal and written command of Arabic/German/French/Italian/Russian/Turkish language will be considered a very strong advantage
  • Strong knowledge of MS Excel/Google Sheets
  • Strong knowledge of modern enterprise video communication channels: Zoom/Webex/ Hangouts Meet.
  • Good communication skills (having the ability to influence and coordinate efforts with all levels and groups within the organization)
  • Ability to communicate clearly and influence others
  • Outcome orientated with a high level of accountability and ownership
  • Strong analytical skills
  • Knowledge of current best practices in online education, delivery methods, and approaches, technology tools, quality control, and metrics.
  • Ability to focus under pressure and work under deadlines
  • Ability to work as part of a big and diverse team
  • Advanced proficiency in working with Learning Management Systems

We offer:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

We care about the well–being of our employees, invest in their development, encourage fun and team-building initiatives

*Only shortlisted candidates will be contacted.

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Additional Job Description

We are looking for an experienced Senior Learning Specialist to join our team!

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