Basic Information

Ref Number


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements

  • Provide accurate, timely, and world-class support to our customers
  • Patiently listen to, understand, and solve complex technical customer issues
  • Investigate and document issues
  • Create and maintain a knowledge base documentation to improve efficiency of triaging incidents
  • Acquire detailed knowledge about our product’s services and features
  • Proactively propose solutions to customer needs and communicate trends and reports from our technical support system.

Minimum Qualifications:
  • Experience in handling support for customer incidents, changes, problems, and other services
  • Strong prioritisation and time management skills
  • Good understanding of technology (is able to triage incidents correctly)
  • Excellent written and verbal communication
  • Service mindedness and customer focus
  • Good problem solving and analytical skills
  • Able to work flexible shifts
  • Basic root-cause analysis skills
  • Quick learner
  • Experience in the maintenance of a knowledge base
  • Good understanding of software development process

Nice to Haves:
  • Previous experience in handling incidents and requests in a software development team
  • Experience in the maintenance of knowledge base tools
  • Experience using ServiceNow

Additional Job Description

TELUS International is looking for strong customer service minded AI Data Solution Technical Support who can deliver accurate, timely, and professional support to our customers. Successful candidates are problem-solvers who are passionate about service and are comfortable to handle ambiguity. You will have an opportunity to learn how our product contributes to the enhancement of the world’s data to enable better AI via human intelligence. If you enjoy driving customer service quality and working in an environment that embodies the values of adaptability, growth, teamwork, and innovation, then this is the job for you.