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Learning Services Learning Specialist - McKinley West
Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
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Mental Health Professional (m/f/d)
Wir suchen psychologisches Fachpersonal für unser spannendes Unternehmensumfeld. Wenn du kommunikativ bist und Freude daran hast, Menschen zu helfen, haben wir den idealen Job für dich!
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Compensations & Benefits Manager
Strategize and align the company’s C&B policies with the company’s business objectives. Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and budgets. Design or participate in the design of all types of variable pay plans, including...
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Workforce Manager
Ensures that service level targets are met across all accounts through proper scheduling of Call Center Operations personnel of the company. Responsible for FTE forecasting in order to meet targets based on call volume projections, subsequently coordinating the established targets to Human...
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GLSS, LMS Administrator - Pradera West
The Learning Management Systems administrator is responsible for supporting all learning platforms from the client.; this includes provisioning new users and management of the overall workflow supporting the creation and maintenance of courses.
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Operations Manager
The Operations Manager (OM) will be responsible for overseeing the day-to-day operations to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for production coverage, and timely...
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WFM Analyst
WFM Real-TIme Analyst RTA assists programs/accounts in meeting all service goals thru monitoring, policies implementation, analyzing actual to forecasted data and providing input on observed changes in call trends and other factors affecting general queue behavior.
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TELUS SBS, Operations Team Leader Trilingual (French and English) - Pradera GT
The Operations Team Leader - Trilingual French - is responsible for directing, coaching, and developing a team of Operations CSR’s from the French language under his/her charge, providing the necessary tools for his/her team to perform their tasks in order to ensure ongoing compliance...
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Operations Team Leader ( Pavia , Iloilo )
Position Summary Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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