Basic Information

Ref Number

Req_00040506

Primary Location

Ortigas Center

Country

Filipiny

Job Type

Digital Solutions

Description and Requirements

At least 4 years experience in Enterprise level Backup Administration

• Setup backup policies in NetBackup liaising with the DBA, SA, and Application Support teams. • Provide support for issues related to NetBackup servers and their configurations, and all OS/file system backup. • Perform impact assessment of backup requests to existing backup schedules and communicate to the teams that may be impacted (DBA, SA, Application Support teams). • Provide support for issues related to backups • Implement backup monitoring and scheduling requirements as per request. • Monitor and ensure proper completion of backup jobs and vault management (tape to tape copy jobs). • Inform pre-determined stakeholders on job failures impacting business operations and provide update on resolution actions. • Manage backup tapes and their availability, retention, rotation and inventory reconciliation. • Schedule and monitor backup jobs for the Servers, Databases and applications. • Investigate and provide support for failed backup job as subject matter experts. • Evaluate and implement new backup technologies • Perform capacity analysis and compile information required for conducting planned DR Test • Conduct pre-DR testing • Conduct DR Test as per predefined DR Test Plan • Decommission activities. • Perform site review • Perform restore request • Resolve incidents and, occasionally, user reported incidents • Owns all assigned Severity Level trouble tickets. • Break fix which includes tier 3 tasks in trouble shooting, isolation, repair, coordination, escalation, perform root cause analysis where required, etc. • Triage Severity Level 1 and 2. Escalate if unresolved in a timely manner and communicate to Onshore Manager and On-Call immediately • Resolve incidents and, occasionally, user reported incidents • Owns all assigned Severity Level trouble tickets. • Break fix which includes tier 3 tasks in trouble shooting, isolation, repair, coordination, escalation, perform root cause analysis where required, etc


REQUIREMENTS:

- Sound experience in developing and documenting technology orientations and solutions - Advance experience with the deployment of enterprise solutions in a global enterprise - Strong understanding of technologies and marketplace in storage systems and their management, and service level measurement - Advance knowledge of Netbackup backup solution for data backup and recovery - Advance knowledge in DataDomain (NetBackup) - Advance knowledge in backing up large DBs , mainly SQL and Oracle - Advance knowledge in Tape Libraries – import/export, partitioning, rotation, retention, robot management - Advance experience working with various operating systems in physical and virtualized environments such as VMWare, Cisco UCS and IBM p-Series hardware - Advance knowledge of AIX, Linux, Solaris, Windows operating environment - Sun Solaris experience would be an asset - Advance experience with large director class Fibre Channel switches (Brocade, McDATA) - Advance knowledge of Commvault - Advance knowledge of Azure


Additional Job Description

Technology Specialist plays a critical and important role in the day to day operational support of TELUS Business Transformation's existing backup infrastructure. This position is also responsible for the implementation of new backup infrastructure, playing an important role in driving the direction of new storage and data management technologies. As a key member of the Backup Operations team, you will provide day to day support, incident/problem management, and data retention solutions to enable the significant growth of TELUS's storage infrastructure while driving down our total cost of ownership.