Basic Information

Ref Number

Req_00096623

Primary Location

Market! Market!

Państwo

Filipiny

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Responsibilities: 
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs 
  • Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions 
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix Work closely with internal support teams to improve Cloud Platform products at a senior level 
  • Provide assistance and guidance to users through public forums 

Additional Job Description

Description 
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality 
  • Experience with the popular technologies in the machine learning/big data ecosystem 
  • Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts 
  • Experience with PaaS, and IaaS technologies Java or Objective C is a plus 



Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.