Basic Information

Ref Number

Req_00132087

Primary Location

Home Office - Mexico

Państwo

Meksyk

Description and Requirements

We are looking for talented and passionate people like You! Join our team! 

Hello, Digital Solutions disrupter! Our team is looking for a Software Delivery Manager. As part of this team, you will be responsible for managing software development projects and ensuring that the team's objectives are met. The ideal candidate will be an effective communicator with strong empathy, leadership, and vision skills. They will be responsible for managing software development projects and ensuring that the team's objectives are met. 

Do you enjoy solving problems in creative and disruptive projects? Do you like working with new technologies? Do you like to add value to projects with your knowledge and experience? This is your opportunity! We are ready to help you and develop the next step in your career! 

A day in the life: 

  • Manage software development projects and ensure that they are delivered on time and within budget. Represent the software development team to external teams, stakeholders, and customers. 
  • Communicate effectively with team members, customers, and external parties. 
  • Demonstrate empathy towards team members and their concerns. 
  • Provide leadership to the team and inspire them to achieve their goals. 
  • Develop a vision for the team and work towards achieving it. 
  • Make sound decisions that benefit the team and the company. 
  • Negotiate effectively with external parties to achieve favorable outcomes for the team, the program and the company. 
  • Follow up with team members and external parties to ensure that commitments are met. 
  • Possess strong operational skills to ensure the team's objectives are met. 
  • Encourage team members to work without feeling pushed, creating a positive work environment. 

What we are looking for: 

  • Bachelor’s degree in Computer Science, Computer/Software Engineering, Information Systems or Applied Mathematics, or equivalent education and/or experience. 
  • Experience planning and leading projects - all project phases (4+) 
  • Experience leading IT Projects of any kind - Infrastructure, Transformation, Application Development (5+) 
  • Knowledge of MS Excel including capabilities to produce presentations and data models including analytical tools (formulas, VLookUp, charts, graphs and pivot tables) (2+) 
  • Demonstrated analytical, consulting, negotiation and problem-solving skills (2+) 
  • Demonstrated experience producing and maintaining project documents and processes (3+) 
  • Ability to clearly and effectively communicate messages.

What’s in it for you? 

  • Educational support: Udemy for Business 
  • "Work-life balance" culture and flexible schedule
  • Employee Stock Purchase Plan (ESPP)
  • Support global projects in a multicultural environment 

Additional Job Description

Hello, Digital Solutions disrupter! Our team is looking for a Software Delivery Manager. As part of this team, you will be responsible for managing software development projects and ensuring that the team's objectives are met. The ideal candidate will be an effective communicator with strong empathy, leadership, and vision skills. They will be responsible for managing software development projects and ensuring that the team's objectives are met. 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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