Basic Information
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Primary Location
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Description and Requirements
Your Role:
As an active member of TELUS International, you will be in the core of a team that focuses on new features, maintenance of existing applications, delivering best user experience and high quality.
Job Responsibilities
- Support TELUS internal video collaboration services, including on-premises Cisco Telepresence, WebEx Cloud and Hybrid Services, Google Meet Hardware.
- Drive process improvement, deliver efficiency, and implement features according to design and implementation specifications (provided by other technical teams).
- Work with stakeholders to implement and support the video collaboration solution.
- Provide Tier-3 support in day-to-day operations.
Required Knowledge/Skills
- Experience in at least one of the following:
○ Cisco Unified Communications Manager (CUCM)
○ Cisco Expressway/MRA
○ Webex Hybrid Services
- Understanding of Calendar integration (Exchange, Gmail etc.) with Cisco TP Systems
Desirable Skills
- Experience with VMware ESX/VSphere environments
- Experience with Google Meet Hardware
- Understanding of Networking, Security and DNS
- Understanding of Change Management Process and Best Practices.
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Additional Job Description
As an active member of TELUS International, you will be in the core of a team that focuses on new features, maintenance of existing applications, delivering best user experience and high quality.
| Required Language(s) |
|---|
| English |