Basic Information

Ref Number

Req_00041287

Primary Location

TELUS Harbour Toronto

Additional Locations

Place TELUS Montreal

Country

Kanada

Job Type

Digital Solutions

Description and Requirements

Your role:


We are seeking a QA Program Manager to manage, mentor, and develop our integrated IT quality assurance team. This individual will be responsible for defining and managing a comprehensive cross-functional quality assurance approach that will result in measurable improvements throughout the delivery lifecycle.



Responsibilities:


Building and managing relationships with business leaders to understand their vision and goals.

Managing multiple key large-scale projects with significant scope and complexity simultaneously.


  • Organizing and leading teams based on different geographies to successfully deliver on programs.
  • Synthesizing the business and technical landscape into a sound project strategy and execution plan.
  • Creating a communications process to ensure stakeholders are aware of status, risks, and opportunities.
  • Executive-level communication will be an ongoing activity.
  • Cultivating trust with all program stakeholders.
  • Formulating mitigation strategies and recommending solutions. (Agile/DevOps)
  • Driving execution of project and program deliverables.
  • Improving delivery and operational processes to optimize performance and value over time.
  • Interacting with senior leaders across a highly matrixed environment in both IT and business communities.
  • Oversee QA activities to ensure project deliverables meet/exceed established standards.
  • Preparing and delivering presentations regarding program status to key stakeholders.
  • Providing risk management and issue/problem resolution as required.
  • Synchronizing and managing cross-project interdependencies.
  • Performs other duties as assigned by the appropriate administrator.

Required Knowledge:


  • Strong information technology background with demonstrated use of collaboration tools and technologies

  • Proven ability to lead large development teams (full Software Development Life Cycle (SDLC))

  • Experience working in a matrix organization and supporting cross-functional teams

  • Familiar with executive-level reporting

  • Experience supporting teams outside Canada

  • Ability to lead process improvements and implement changes across multiple functional teams

  • Experience with Waterfall, Agile & DevOps methodologies 



Qualifications:  

  • Bachelor’s degree in IT, Engineering, and/or related process improvement experience is desired. 

  • 12+ years of progressive experience within the IT and Software Quality Assurance industry.

  • Proven track record for defining and implementing testing efficiencies.

  • Experience in creating, improving, or managing an end-to-end Quality Management Program. 

  • Strong leadership skills with large teams (IT)

  • Experience working with a matrixed team of directors and managers. 

  • Experience in managing and working with on and offshore teams.

  • Strong interpersonal, communication (written and oral), and presentation skills. 

  • Strong team player. 

  • Project management skills.  

  • Energetic self-starter who thrives in a fast-paced environment.

Skills

  • Enthusiastic, team player who is delivery-oriented, takes responsibility for the team’s success and strives to continually learn and improve.
  • Ability to work independently, and flexibility to multi-task and adapt to changing business needs. Strong analytical, problem-finding, and problem-solving skills.
  • Excellent interpersonal and communication skills (verbal, written, presentation).
  • English level - 85% (Oral and written comprehension
  • IT Consulting and Outsourcing background preferred
  • Fluent French (Verbal/Written) is desirable

Additional Job Description

As an active member of the TELUS International, you will be in the heart of a major TELUS transformation program supporting it as a DPO/DS Program Manager.