Basic Information

Ref number


Primary Location

Home Office - Canada

Description and Requirements

Job Overview: 

Responsible for building road maps, policies, standards, and frameworks across domains to guide the project teams, or business unit or service development initiatives. Domains include: Network, Server Infrastructure, Application, Storage, Quality Assurance and Database

  • Play a lead role in the determination of overall solution architectures and designs consistent with architecture to support complex initiatives across domains
  • Establish criteria for technical evaluation and work with vendors and business units where applicable in evaluating technology solutions
  • Liaise with Industry Standard bodies & other service providers to participate in standards creation and/or change. Working with stakeholders to develop a migration path to the target architecture, communicate and obtain stakeholder buy-in to application architecture
  • Review and approve architecture solution designs, ensuring that they are consistent with the architecture frameworks
  • Guide, develop and obtain overall agreement and validation of architecture road maps, frameworks, policies, standards and related processes
  • Sets strategic direction for the evolution of TELUS International services, infrastructure & applications
  • Lead the development of solution architectures specific to a project, organization or external customer in consultation with appropriate stakeholders
Required Knowledge and Skills
  • Leading change to relevant TELUS International MDS processes (Build, Implementation, Support, etc)
  • Communication skills both written (Technical) and verbal
  • Financial management (financial, operating & technical risks) and modeling
  • Strategic thinking and advanced analytical skills
  • Subject matter expert in virtualization
  • Broad knowledge of multiple domains (Network, Server Infrastructure, Application, Storage, Quality Assurance and Database)
  • VCDX certification and CCNA/CCNP/or equivalent experience
  • Experience with Datacenter systems, network and storage technologies and protocols including FC, iSCSI, NFS
  • Experience in power, capacity planning and infrastructure design
  • Experience with CI/CD and automation
Education: University Degree in Computer Science or Engineering or 7 - 10 years of equivalent experience across domains

Additional Job Description

As an active member of TELUS International, you will be at the heart of a major TELUS transformation program supporting it as a Sr. Technology Architect.