Basic Information

Ref Number

Req_00123046

Primary Location

Torre Pradera

Państwo

Gwatemala

Work Style

On Site

Description and Requirements

As an Expert Rater, you are responsible for evaluating and improving AI-generated advertising content by adhering to established guidelines, provide insightful feedback, and participate in consensus-building discussions. You possess a deep understanding of cultural nuances, maintain awareness of current trends, and contribute to enhancing the AI's performance and quality metrics.



Main Responsibilities:

  • Understand and analyze guidelines, providing valuable insights to enhance AI performance.

  •  Assess queries following established guidelines, offering feedback and seeking clarity. Queries can include sensitive or “taboo” content.

  • Engage in consensus and norming sessions with global teams, fostering constructive discussions to achieve agreement.

  • Comprehend statistical and quality metrics to drive performance improvement.

  • Stay updated with the latest developments and maintain an ongoing training strategy.

  • Remain culturally aware of current US trends and locale-specific nuances within templates.



Qualifications: 

  • Analytical Skills: Strong analytical abilities to comprehend guidelines and provide valuable insights for AI enhancement.

  • Communication Proficiency: Excellent communication skills to offer constructive feedback, ask clarifying questions, and engage in global discussions effectively.

  • Continuous Learner: Commitment to staying updated with the latest trends and a proactive approach to ongoing training strategies.

  • Culturally Aware: Awareness of current US trends and the ability to grasp locale-specific nuances within advertising templates.

  • Critical Thinking: Ability to think critically and drive meaningful discussions towards achieving consensus and agreement within diverse teams.

  • Attention to Detail: Strong attention to detail to ensure adherence to guidelines and accurate evaluation of queries, including sensitive content.


Knowledge:

  • Italian B2 - Required 

    • Oral and written comprehension

    • Appropriate use of language


  • English B1 - Required

    • Oral and written comprehension

    • Appropriate use of language

  • Familiarity with AI technologies and their ethical implementation in advertising systems, with strong grasp of advertising regulations, platform policies, and privacy laws.

  • Proficiency in evaluating and discerning advertising content thoughtfully, recognizing its impact on individuals and society at large.

  • Awareness of ethical considerations in advertising content evaluation, particularly when handling sensitive or controversial material.


Studies & Experience:

  • 1 year of University studies - Desirable   

  • 1+ years of rating experience - Required 

  • Understanding of data labeling, annotation, and evaluation methodologies.- Required

  • Academic background in any social science or quality role would be a plus


Additional Job Description

As an Expert Rater, you are responsible for evaluating and improving AI-generated advertising content by adhering to established guidelines, provide insightful feedback, and participate in consensus-building discussions. You possess a deep understanding of cultural nuances, maintain awareness of current trends, and contribute to enhancing the AI's performance and quality metrics.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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