Basic Information

Ref number


Last day to apply


Primary Location

Torre Pradera



Description and Requirements

IT, Operations Analyst II - Torre Pradera

Last day to apply: Sunday, November 14th, 2021

Main Responsibilities:

  • To provide 1st line technical support; answering support queries via phone and email.

  • Support users remotely

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • To take ownership of user problems and be proactive when dealing with user issues.

  • Respond to enquiries from internal clients and help them resolve any hardware or software problems.

  • Support users in the use of computer equipment by providing necessary training and advice.


  • Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required

  • Able to work on-site - Required

  • Living within city perimeters - Required


  • Teamwork

  • Problem Solving

  • Collaborating

  • Client service oriented

  • Strong interpersonal and customer service skills

  • Strong verbal and written communication skills. 

  • Faster adaptation to technology changes 


  • English - B1 - Required

    • Oral and written comprehension

    • Appropriate use of language

  • Knowledge of Virtualization technologies under Windows and Linux - Required

  • Technology monitoring skills - Desirable

  • IT Support Experience - Desirable

  • Google Workspace knowledge - Desirable

  • Microsoft Office Suite - Required

  • Strong IT troubleshooting (Hardware/Software and Networking) -  Required 

Studies & Experience:

  • Two years of studies in Computer Systems Engineering or related careers and certifications. - Desirable

  • Proven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required

  • Active directory and network basics - Desirable

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Additional Job Description

IT Operations Analyst is responsible to provide first line helpdesk support to internal clients and administrations staff  in assisting them with hardware and software problems and making sure that the systems are working properly according to company standard.

Required Language(s)