Information Technology, Server Administration Analyst II - Desktop Engineer Management

About the role:

The Server Administration Analyst II has primary responsibility for assisting in the implementation, and maintenance (both proactive and reactive) of the desktop computing environment and peripherals. The Desktop Engineer maintains an enterprise-level desktop computing infrastructure.

Responsibilities:

• Plans, coordinates, designs, tests, and implements technical solutions for multiple concurrent projects, either individually or as a member of a project team

• Maintains and operates monitoring and diagnostic equipment for capacity planning

• Serves as the technical lead in the evaluation and recommendation of new virtual and physical desktop technologies.

• Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems

• Install, upgrade, support, and troubleshoot Windows Operations Systems and Microsoft   Applications or any other authorized desktop applications

• Customize desktop hardware to meet user specifications and site standards

• Use tools and methodologies to load, copy and customize operating system configurations for deployment 

• Responsible for tracking hardware and software inventory 

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines 

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures, putting into practice the company’s values.

• Defines strategies for fast solving problems.

• Other tasks as assigned by his/her immediate supervisor.

Skills & Requirements:

• Problem-solving and decision-making skills.

• Excellent communication and interpersonal skills

• Ability to respond to External & Internal requests

• Autodidact to resolve and implement new solutions to the Desktop environment.

• Proactive to propose improvements in the process  

• Commitment to projects and tasks assigned. 

• Dynamism to innovate with the tools assigned. 

• Schedule flexibility (mid to night shift/ on-call coverage when needed) - Required 

Knowledge:

• English - B1

•Oral and written comprehension.

•Appropriate use of language.

• Knowledge in image standardization, patch deployment, software deployment, Desktop Virtualization, asset management (hardware and software), Group Policy Management - Desirable

• ThinClient and ZeroClient management. Dell Wyse - Desirable

• Create images for Operating Systems (.ISO, MDT & FOG), SCCM, WSUS (Patches and Software deployment ), Windows Server (Roles and Services), Asset life cycle, DHCP, DNS, WMI, AD, GPOs, VMware, VDI, App stack, ThinApp, VMware Horizon Client Configuration and Management. - It’s a plus

Studies & Experience:

• Advance studies (last year) in Systems/Electronic Engineering or proven experience in  VMware, Microsoft certifications - Desirable

• Minimum 1 year of experience in a job field related to servers, and massive installation (around 10,000 in different GOs). -  Desirable

• Experienced on massive deploys - Desirable

• Experience in supporting and developing Virtual Environments.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.