Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

  • Provide assistance to customers and solve their cases

  • Analyze customer issues and provide solutions according to the account procedures and guidelines

  • Provide customer care when necessary

  • Keep updated knowledge of account’s policies and products

  • Maintain adequate proficiency in products and platforms supported

  • Read and ensure understanding of new or actualized policies, procedures and products

  • Communicate with the supervisor, team members and other teams regarding problems, solutions and trends

  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited

Required skills + qualities (technical):

  • Candidate must possess at least a Vocational Diploma in any field

  • Must be fluent in both written and verbal CEFR Rating of B2 level in Japanese & English

  • At least 6 months of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Japanese and English) 

  • Candidate must be adaptive to changing work schedule

  • Must be willing to be assigned in Makati.

  • Foreign candidates holding Philippine residency permits or foreign tourist visas preferred

Additional Job Description


Provides top quality customer service to all customers of the account who reaches the Japanese-speaking queue.  Attends customer queries, concerns and issues regarding services and submits accurate data/reports on customer queries.  Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry.  Interacts with a team of Customer Service Representatives and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual and team goals.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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