Basic Information
Ref Number
Req_00030093
Primary Location
Market! Market!
Państwo
Filipiny
Job Type
Business Process Outsourcing
Work Style
On Site
Description and Requirements
Position Summary:
- Attends to customer queries, concerns and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders.
- Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry.
- Interacts with a team of CSR's/TSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual / team goals.
Minimum Qualifications:
- Open to Native or Non Native Mandarin Speakers
- For Natives - Visa must either be in tourist, retirement or refugee visa
- For Non Natives - Must have 2 years of experience in practicing the Mandarin language
- Open to Senior Highschool Graduate as long as the age is above 18 years old (Legal working age in the Philippines).
Additional Job Description
Provides top quality customer service / technical support to all customers of the account / program.
| Language Reference |
|---|
| Chinese-Mandarin |
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.